GoGroLocal Terms of Service

 

ATTENTION: PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING GOGROLOCAL SERVICES. THESE TERMS OF SERVICE ARE A LEGAL AGGREMENT BETWEEN YOU AND GOGROLOCAL WHEN YOU USE OUR SERVICES. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS OF USE OR ARE BELOW THE AGE OF 18 YEARS YOU MAY NOT USE OUR SERVICE

 

Privacy

 

Please review our privacy policy before using our services. Our privacy policy is a guideline that we adhere to when we are handling customers data.

 

GoGroLocal Services

 

GoGroLocal services include the website, apps, digital contents, and other related feature and offerings. We help local retailer to sell their products online with the intent to grow their local customer reach and serve them. GoGroLocal does not sell products, is a platform that enable licensed retailers to sell their products to eligible customers online. Eligible customer means that you are over the age of 18 years, we make best effort to not deliver products to anyone who is under the age of 18 years.

 

Using GoGroLocal Online service

 

GoGroLocal facilitates search of goods and products with their brand name, price and availability as provided by the licensed retailers based on your location after you accepts the terms and condition. If you select to buy any product offered, retailer review the customer information and then it is charged against the product. The delivery system then arranges for delivery, pickup as best suited by the area of service. There may be delivery fees associated depending on quantity and service area. Any promotional offers you see on our website shall be provided by the retailers. Our services may be unavailable at some places due to local laws or due to other restrictions.

 

Your Account Registration

 

To user GoGroLocal service you may need to create your account and have a valid payment system associated with it. All the data collected during registration is protected by our privacy policy, please see here- insert link. You can anytime make changes to your account in reference to address update or payment options, you can connect to our admin services if encountered any issue doing that. It is user’s responsibility to protect their ID and password to avoid any unauthorized access to their account. We reserve the right to refuse service, terminate account, edit contents and cancel orders in its sole discretion. You can refer use our services provided they satisfy the age restriction.

If you wish to deactivate your account for any reason you may do so by sending a request to our customer services team.

 

License and Access

 

With the acceptance of terms of service, you are granted a limited, non-exclusive, non-transferable, revocable license to access www.gogrolocal.in and other services strictly for personal and non-commercial use only. As a state of your utilization of the Site, you warrant to GoGroLocal that you would not utilize the Site for any reason that is unlawful or denied by these Terms. You may not utilize the site in any way which could harm, incapacitate, or impede the Site. You may not acquire or endeavor to get any materials or data through any methods not deliberately made accessible or accommodated through the Site. By tolerating this term of administration, you may not mean to utilize GoGroLocal site substance, for example, pictures, text, illustrations, logo and other data that is exclusive of GoGroLocal. You will not duplicate, download, figure out, resale any of GoGroLocal administrations that you approach in entire or in parts without composed assent. All substance included as a component of the Service, for example, text, designs, logos, pictures, just as the accumulation thereof, and any product utilized on the Site, is the property of GoGroLocal or its providers and ensured by copyright and different laws that secure protected innovation and restrictive rights.

 

Pricing and Fees

 

Price listed on GoGroLocal are set by retailers. There might be extra conveyance expenses charged dependent on area of administration. Your total order, including conveyance charges, might be liable to burden. The measure of the assessment relies upon things like the items requested, conveyance area, and the legitimate commitments of the Retailer.

 

Return or Replacement

 

Retailers can reject, cancel or adjust your orders that violates the terms and conditions or for any reason of conflict.

In case of unavailability of product requested or any limitation on products by law, you will be contacted by retailers or customer support for adjustments or replacement and will be charged accordingly. Further delivery to some location if restricted or cannot be delivered for some reason retailer have right to cancel the order and you will be refunded in full along with the taxes levied.

Refund of total amount will be issued in case of returns. However, time taken for the amount to get credited back to your account depends upon the banks or financial institutions, through which the payment was made.

For returns, cancellation or any disputes you can contact our customer management team. If you wish to exchange your order, you will be responsible for any difference on the whole price and fees. Acceptance of any changes to the original order rely on whole discretion of the retailer.

 

Delivery

 

You may need to present a valid document for photo and date of birth identification. You may or may not need to sign an acknowledgment confirming acceptance before pick-up or delivery.

Retailers may verify, your ID for age proof and to identify if the delivery is being made to the authorized person. Retailers saves the right to refuse the delivery if found otherwise (photo id mismatch, not able to verify age, if you appear intoxicated, or if the situation is otherwise unsafe or inappropriate).

Products cannot be left unattended, delivery will make possible attempt to contact the actual buyer, failing to which a restocking fee may be charged. Subsequent delivery attempts my levy additional delivery fee which depend on retailer’s discretion.

After the delivery is handed over to authorized person, GoGroLocal or Retailers are not responsible for the safety or security and use of the product. You may be refused the delivery of products if found that it is unsafe or not legal or for any reason prohibited by the law.

 

Inappropriate Information

 

If any product information is wrong for example price, image, delivery options or any delivery that does not satisfy the description on the website, Retailer will contact you for substitution or complete refund on return. If you wish for adjustment, difference in total price will be adjusted accordingly.

All images on GoGroLocal website are for illustrative purposes as it were. Genuine bundling may vary from the picture. Right bundle size is recorded on the item depiction and ought not really be surmised by the picture showed. All prices listed on our website are subjected to change without notice.

 

Return and Refunds

 

State laws govern whether a return or refund is available in the area of service. For any issue in shipment or damaged products you can contact Retailer for return of damaged and unused items. At Retailers discretion you may be offered a refund, discount, coupons or full replacement of the items with or without any additional delivery fee or any other charges.

For more information please refer to our return policy – insert link for return policy page

 

Loyalty programs

 

GoGroLocal or Retailers may offer customers loyalty benefits in terms of coupons or other gift rewards which are exclusively for the registered customers. They can not be transferred and must be used only with the service before the expiry. Any third-party coupons or discount codes if not found legitimate will be declined by our service or by the retailers.

 

Reviews and Comments

 

We welcome our customers to leave reviews, comments, upload pictures, suggestions, complaints about any error, ideas, questions or any other information. We commit to address any issues faced by our customers however we cannot guarantee that all issues received online will be resolved or addressed. For any issues, complains related to our service please contact concerned Retailers or call to our customer service help department.

All the digital contents obtained by users is subjected to review and will be removed if that is not related to the buying experience or violates our guidelines.

Any contents provided by customers on our website can be used for any purpose, without restrictions, and without notice or compensation,

 

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

 

ALL OF THE GOGROLOCAL SERVICES, MATERIAL, SOFTWARE, PRODUCTS AND OTHER SERVICES INCLUDED OR OTHERWISE PROVIDED TO YOU BY GOGROLOCAL ON AN “AS IS” AND “AS AVAILABLE” BASIS UNLESS OTHERWISE SPECIFIED IN WRITING. GOGROLOCAL MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND SUCH AS WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND WARRANTIES IMPLIED FROM ANY COURSE OF DEALING OR USAGE OF TRADE. NO ORAL OR WRITTEN INFORMATION OR ADVICE PROVIDED BY GOGROLOCAL OR ITS AUTHORIZED AGENT OR REPRESENTATIVE WILL BE DEEMED TO CREATE A WARRANTY. YOU EXPLICITLY AGREE THAT YOUR USE OF GOGROLOCAL SERVICES IS AT YOUR SOLE RISK. SOME OR ALL OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU AS SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES.

GOGROLOCAL DOES NOT WARRANT THAT THE SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE GOGROLOCAL SERVICES, GOGROLOCAL SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM US ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TO THE FULL EXTENT PERMISSIBLE BY LAW, GOGROLOCAL WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY GOGROLOCAL SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY GOGROLOCAL SERVICE, LOSS OF USE, DATA OR PROFITS OR ANY OTHER DAMAGES OR LOSSES OF ANY KIND INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

GOGROLOCAL IS NOT BE LIABLE FOR ANY DEFAMATORY, OFFENSIVE, ILLEGAL OR OTHER CONDUCT OF ANY RETAILER, TRANSPORTATION PROVIDER, ADVERTISER, OR OTHER USER OF THE SERVICE. NEITHER GOGROLOCAL NOR ANY RETAILER IS LIABLE FOR ANY DAMAGES CAUSED BY WEATHER CONDITIONS AND OTHER “ACTS OF GOD,” SUCH AS UNFORESEEABLE DELAYS OR ACCIDENTS, PUBLIC UNREST, CONFISCATION AND NATURAL DISASTERS

** If an arbitrator or a court finds GoGroLocal liable for damages notwithstanding the foregoing, GoGroLocal’s total liability for all damages shall not exceed the amount paid by you to GogroLocal for your use of the Service.

 

DISPUTES

 

Dispute Resolution

  • Save as provided in the Terms, any difference, controversy, or claim, arising between the Parties will be settled by arbitration, in English, in Hyderabad, Telangana, and in accordance with the rules of THE INTERNATIONAL CENTRE FOR ALTERNATIVE DISPUTE RESOLUTION ("ICADR")(Working under the aegis of Supreme Court of India). Furthermore, the arbitral tribunal will consist of a sole arbitrator, to be designated by the Head of the ICADR. Any award by the arbitration tribunal will be final and binding upon the Parties. The arbitrator will award to the prevailing Party, if any, the costs, and attorneys’ fees reasonably incurred by such Party in connection with the arbitration. If the arbitrator determines a Party to be the prevailing Party under circumstances where the prevailing Party won on some but not all of the claims and counterclaims, the arbitrator may award the prevailing Party an appropriate percentage of the costs and attorneys’ fees reasonably incurred by the prevailing Party in connection with the arbitration.
  • Notwithstanding the foregoing, in the event either Party believes that it may suffer irreparable harm prior to the resolution of any conflict by following the arbitration procedures established herein, such Party may apply to a court of competent jurisdiction for a restraining order or other equitable relief in order to prevent or alleviate such harm pending the arbitration. The Parties agree that this paragraph will not operate as a request that the court abstain from accepting jurisdiction or from granting appropriate orders which the court may deem necessary or appropriate to protect the interests of the Parties.

 

 

Applicable Law

 

Any dispute arising out of these terms and conditions, user agreement, privacy policy or the documents they incorporate by reference and/or your use of the Website and application shall be governed and construed in accordance with the laws of India, notwithstanding any conflicts of law. Jurisdiction: You specifically consent to submit any dispute arising out of these terms and conditions/User agreement to the jurisdiction of courts of Hyderabad, Telangana, India.

 

** GoGroLocal reserves the right, at its sole discretion, to revise these Terms and Conditions of Use at any time by updating this posting. Please check these terms periodically for changes. Your continued use of the Web Site following the posting of changes to these terms will mean you accept those changes and that they apply to you. If you do not agree with these Terms and Conditions of Use, please do not use this Web Site. If you breach any of these Terms and Conditions of Use your right to use this Web Site will terminate automatically.

 

** Identification and signature may be required for delivery.

 

Changes to our Terms of Service

 

If we decide to change our Terms of Service, we will post those changes on this page, and/or update the Terms of Service modification date below.

This policy was last revised on 23-Oct-2020

 

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